Question 1

Do you transport to/from Alaska, Hawaii, Mexico and Canada?"

Accepted Answer

We transport artwork within the contiguous USA states only. We are willing to meet a client near the Mexican or Canadian boarders to help accomplish their shipment needs.

Question 2

How do I track my shipment?

Accepted Answer

You will receive an automated email notification any time your pickup/delivery date shifts from the initial date provided. You will also receive a final notification when your pickup/delivery is firmly scheduled. 
 
From that point on, our driver will coordinate pickup/delivery with you directly - which entails issuing a 1-2 hour window in advance (the day before), as well as a 20-30 minute heads up (the day of).
 
Otherwise, you can either 1) submit a tracking request via our website’s 'Tracking' tab - all requests will be answered within 24 business hours, or 2) call our office to request an update from a representative.

Question 3

Do you have a flat rate for shipping?

Accepted Answer

No, transportation cost is dependent upon MANY factors: 1) the medium of artwork, 2) the size/dimensions of the artwork, 3) the amount of artwork, 4) the distance between the pickup location and destination, 4) applicable time restraints or other restrictions (E.g., deadlines, days/hours of operation, limitations in availability, special instructions/requests, etc.), and 5) the complexity of the delivery service. 
 
Note: Our services are more cost-effective when shipping in multiples, as the cost per piece goes down as the inventory grows.

Question 4

What if I miss my delivery?

Accepted Answer

Typically, we can work around your availability for a particular day - including early morning or evening deliveries (if needed). If you're still unable to accept delivery as scheduled, then we would recommend that you either 1) make arrangements for someone to accept delivery on your behalf (like a friend, family member or neighbor), or 2) re-route delivery to an alternative delivery location with more availability/flexibility. A re-routing fee maybe applied.
 
If neither of these options work for you, then we will make arrangements to transfer your shipment to our next available shuttle - to be delivered at a later time. Please keep in mind, however, that a re-scheduling fee will be applied to your shipment total.

Question 5

Do you provide quotes/estimates over-the-phone?

Accepted Answer

Although we can answer questions about a quote over the phone, we require that all quoting go through email, so that all details pertaining to the shipment are in writing. This lessens the chance for mistakes and miscommunication on both our parts.

Question 6

How do your drivers load the artwork into their vans? Does it move around inside the van?

Accepted Answer

Each piece is loaded into the van carefully and thoughtfully. Sandwiched between large sheets of double or triple wall cardboard, and secured in place with moving straps. This limits limit motion and shifting during transit.  Artwork maybe moved around in the van by our driver to facilitate proper/safe transit as other shipments come in and out of the cargo area. Road vibrations and other road factors are unavoidable. We do our very best to limit these!

Question 7

What if I need to adjust the inventory at the last minute?

Accepted Answer

We prefer that all adjustments be made at least 24 hours prior to pickup, but we're all human! If you need to adjust the inventory last-minute, then we can certainly help you, but if you plan to add items to your inventory, we will first need to assess whether or not our driver has enough cargo space to accommodate your additional items. If he does, then your transportation cost will be adjusted and you will be re-invoiced for the updated total. We are here to make your day easier.

Question 8

How soon in advance should I inquire about transportation? What if I want to schedule something a month or two in the future?

Accepted Answer

We prefer that you reach out at least 3-4 weeks in advance, as we are continually scheduling shipments. This gives us enough time to plan accordingly and we can give you several options for transport.
 
We do accept shipment requests months in advance. We highly recommend that you relay all pertinent details ( dates of interest, inventory, etc) so we can accurately give you a quote and reserve space for your shipment.

Question 9

How do I pay?

Accepted Answer

We invoice via QuickBooks Online, so you will receive a link (via email), which will direct you to a secure platform in which you can issue payment. Accepted payment methods are: debit or credit card payments, e-checks, ACH deposits, Apple Pay, bank transfers, etc. *PLEASE NOTE: Payment is due at or prior to pickup! Failure to submit payment by it's due date will result in a delayed pickup date.

Frequently asked questions